Text Messaging Featured Articles

  • The Phone Call is Slowly Going the Way of the Written Letter
    It doesn't take a lot of effort to connect with complete strangers across the globe, thanks to the Internet. Decades ago, we used to have pen pal swap programs to find people in different parts of the world and relied heavily on the written letter to engage in conversation. We even did this with distant family members; yearly holiday letters were sent out en masse, or perhaps we sent cards to our great Aunt Beatrice who lived three states away.
  • Real-time Texting: The Future of SMS?
    Computers, once bulky and pixilated, have become sleek, compact and on the cutting edge of image display quality. Phones have transformed from heavy, tethered rotaries to lightweight mobile devices capable of so much more than simple phone calls. As technology forges ahead, the face of just about every device and service is changing-so why should text messaging be any exception?
  • Apple Finds Fix for Lost Texts as Federal Lawsuit Looms
    Anyone who has tried switching from an iPhone to a non-Apple smartphone is probably aware of the unnecessary obstacle created through iMessage, which reportedly blocks incoming and outgoing text messages from other Apple users.
  • Why Contact Centers Need Text Messaging
    Millions of people today use text messaging. It's convenient, as it doesn't require the same level of interruption from one's day that a phone call does, and it doesn't exclude those without smartphones from using it. Furthermore, it is a direct, discrete and efficient means of contacting someone. Yet, despite these obvious benefits, the technology remains widely an untapped resource for many contact centers. With the new year around the corner, businesses should seriously consider integrating text messaging technology into their contact centers.
  • Make Your 'Dumb' Phone Smart with New SMS Web Browsing Service
    It may seem like just about everyone today is glued to a smartphone, but there are still standard cellphone users out there without access to many of the Internet-based features and apps that make smart devices so appealing. One of the easiest options to take for granted by smartphone users may be the ability to conduct simple Web searches. Not sure what the name of that restaurant was that your coworker mentioned? Just Google it on your walk out the door. So-called "dumb" phone users have lacked this convenience on their devices-that is, until now.
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