Text Messaging Featured Articles

  • Using SMS to Engage and Deliver Innovative Solutions for Customers
    The first SMS message was sent in 1992 and it simply said, "Merry Christmas". Fast-forward more than two decades later, and the technology is being used to provide a wide range of services by simplifying or completely eliminating the minutia of daily activity. One of the latest innovative applications of SMS is to eradicate the agonizing chore of waiting in line, which many organizations are thankfully deploying to better engage with customers and deliver improved customer service.
  • HeyWire LiveText Certified for Avaya IP Office
    HeyWire, a provider of enterprise text messaging, announced that Avaya had certified its HeyWire LiveText service for interoperability with Avaya IP Office Contact Center.
  • Text Request Opens the Floodgates, Offers Reseller Program
    Text Request started up on the strength of a rather simple idea: why not offer a way for businesses to readily receive text messages from customers instead of only offering a phone call as a contact point? Now, Text Request offers up just such a service, and in a bid to get it into more hands, has likewise launched a new reseller program for technology specialists and consultants throughout the United States.
  • TextSecure Eschews Encryption for Secure OTT Transport
    Ever since former NSA contractor Edward Snowden leaked documents alleging a number of government surveillance efforts that target U.S. citizens, end-to-end encryption for communications has been a hot commodity. But Open Whisper Systems said this week that it is discontinuing support for encrypted SMS and MMS messages in its TextSecure messaging product for Android, in favor of a new approach.
  • Class Action Lawsuit Brought Against Facebook for Text Messaging Notification System
    Facebook could aptly be called the king of notifications. The social media network's one billion plus users are well-acquainted with the little red numbers crowning the top corners of the platform. Mr. Noah Duguid is not one of these users, at least not anymore. After allegedly becoming a little too familiar with Facebook notifications of the SMS variety, Duguid filed a class action lawsuit against the social media mammoth.
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Top Cover Story

Shaking the Tree: TSG Invests in Apps to Expedite Business Text Adoption
If a tree falls in the woods and no one is there to hear it, does it make a sound? What about if a customer texts a company at a number that’s not text enabled? The answer to the first question remains a matter of debate. The result in both cases, however, is essentially the same: It ends up on the floor...

Featured White Paper

5 Reasons It is a Business Strategy Must

5 Reasons It is a Business Strategy Must
There are many solutions to accomplish the goal of attracting, retaining and building loyalty with customers, but with the barrage of media out there, where does a business begin.